At Destiny Shop, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, our return and refund policy is designed to make the process simple and fair.

1. Eligibility for Returns

Items may be returned within 30 days of delivery, provided they are unused, uninstalled, and in their original packaging. Products that show signs of wear, damage, or alteration may not be eligible for return.

2. Non-Returnable Items

Certain products may not be returned, including clearance items, gift cards, and custom-ordered products. Please check product descriptions before purchase for return eligibility.

3. Return Process

To initiate a return, please contact our customer support team at support@destinyshop.website with your order details. Once approved, you will receive return instructions and the shipping address for sending the item back.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item was defective or incorrect due to our error. We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Inspection and Approval

Once your return is received, we will inspect the item to ensure it meets our return requirements. You will be notified via email regarding the approval or rejection of your return.

6. Refunds

If your return is approved, your refund will be processed back to your original payment method within 7–10 business days. The time it takes to reflect in your account may vary depending on your payment provider.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or payment provider. If the issue persists, contact us for further assistance.

10. Contact Us

For questions regarding returns and refunds, please reach out to us:

Address: 1301 E G St, Russellville, AR 72801, USA
Phone: +1 870 292 5096
Email: support@destinyshop.website