Frequently Asked Questions

What types of products does Destiny Shop offer?
We specialize in premium bath tub faucets, including freestanding, wall-mounted, and deck-mounted designs.

Are the faucets sold on Destiny Shop authentic?
Yes, all our faucets are carefully sourced from trusted suppliers. While we are an independent retailer, we only list authentic, high-quality products.

Do you sell products from well-known brands?
Yes, our catalog may include faucets from brands such as Woodbridge, Kohler, BWE, and Grand Joy.

Are your products new or refurbished?
Most items are brand new. In some cases, products may come from overstock or open-box inventory, which will be clearly mentioned on the product page.

Do your products come with a manufacturer’s warranty?
Manufacturer warranties may not always apply to purchases through Destiny Shop. If a warranty is included, it will be specified on the product page.

What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Buy Now, Pay Later options where available.

How long will it take to receive my order?
Orders are usually processed within 1–3 business days. Delivery time depends on your location and the shipping carrier.

Do you offer international shipping?
Currently, we ship within the United States. International shipping may be added in the future.

Can I return or exchange a product if I’m not satisfied?
Yes, eligible products may be returned within our return window. Please see our Return & Refund Policy for details.

Who should I contact if I have a problem with my order?
You can reach our support team anytime at support@destinyshop.website or call us at +1 870 292 5096.

Do I need professional installation for my faucet?
We recommend professional installation to ensure proper fit and function, though some models may be suitable for DIY installation.

Is it safe to shop on Destiny Shop?
Absolutely. We use SSL encryption and PCI-compliant payment gateways to ensure your transactions are safe and secure.